Become proficient with the entire Technical Reference and Support Guide, learn how to troubleshoot system messages and use support utility programs with confidence in this valuable self-paced, interactive training program designed to give you a higher degree of independence and technical knowledge. The knowledge gained in this course is critical to the Sage MAS 90 ERP support professional and/or customer who needs to be independent when troubleshooting issues in the Sage MAS 90 ERP applications. This training program provides valuable instruction in using the TRSG to research and resolve error messages as well how to correctly use the options found on the Library Master Repair Menu. You will complete activities in the course, which simulate using the Sage MAS 90 ERP application and the TRSG. In addition, self checks at the end of each lesson help you evaluate what you have learned and a lab at the end of the course ties all the concepts together and allows you to use your new knowledge directly in the program.The instruction contained in this program will also help you study for the Technical Support Assessment required for Sage MAS 200 ERP resellers and Sage MAS 90 ERP and Sage MAS 200 ERP Certified Support Specialists. This training program assumes a basic operating knowledge of the Sage MAS 90 ERP Core Applications as well as knowledge of the Sage MAS 90 ERP Data File Structures as gained by attending that course or completing the Sage MAS 90 ERP Data File Structures Computer-Based Training Program.

Hardware Requirements

• IBM-compatible computer
• Pentium-class processor
• Minimum 34 MB or memory for Windows 95/98/2000, or 64 MB for Windows NT/2000 Server
• CD-ROM drive
• Color VGA monitor or better

Software Requirements

• Sage MAS 90 ERP or Sage MAS 200 ERP version 4.0 or greater*
• Library Master

*If you do not own, or are not a licensed user of the modules listed, this program can still be installed from the Sage MAS 90 ERP or Sage MAS 200 ERP CD; however, you will be limited to 40 accesses for those applications for which you are not licensed.